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Inspection report

Date of Inspection: 4 February 2014
Date of Publication: 4 March 2014
Inspection Report published 04 March 2014 PDF | 91.86 KB

Overview

Inspection carried out on 4 February 2014

During a routine inspection

When we visited there were 36 people in Truscott Manor, six of whom occupied the interim care beds. We spoke with seven people living there, relatives, staff, visiting health professionals, the manager, their deputy and the owner.

People said they were happy in the home and satisfied with their care and treatment. One person said “The care has been wonderful and I can’t praise them enough”. A relative told us “The atmosphere is warm and friendly and they really do care. They’ve taken away my worries totally”.

We saw that staff were friendly and courteous and people told us they were listened to and made choices about their care. One person said “The staff are polite, treat me with respect and I was properly involved in decisions about my care”.

People said they were well cared for and felt safe. We saw they had individualised care records and risk assessments in place which were reviewed regularly and helped staff understand and meet their needs. One relative said “If it wasn’t for their excellent care my relative wouldn’t be here today”.

The medication system was robust and medicines were administered safely and as prescribed.

The recruitment and selection process ensured that all staff had the appropriate checks before starting work and undertook relevant training.

There was an effective complaints system in place. People were supported to express their comments and complaints and all complaints were fully investigated and action taken if required.