We spoke with a relative of one person who told us that they were happy with the care provided in the home. However, they said that they 'would like to be kept more informed about changes as and when they occurred'.
We spoke with relatives of two people using the service. One relative told us that they were 'really pleased with the care'. Other relatives said that they had seen improvements and that 'Mum looks better'. All relatives told us that both the owner and the manager of the home are accessible for help and advice as well as to discuss any concerns they may have.
The staff told us that they liked working at the home and that there had been changes and improvements since the last inspection.
We reviewed a sample of people's care plans. We observed staff following relevant guidance from the care plans. Staff demonstrated good knowledge of people using the service.
We reviewed the complaints records and found one complaint in the last 12 months. The relatives confirmed that the issue had been resolved and we saw evidence of action taken.