Archived: Rosebank Lodge

We saw that staff spoke to people in a kind and courteous manner addressing them politely and using their preferred names. We observed positive interactions between staff and people who used the service.

During our visit we saw six people who used the service going to take part in activities within the community and in the afternoon five people were participating in playing music with support from staff and an external facilitator.

We also saw that people were supported to access external services such as occupational therapists, speech and language therapists, general practitioners and hospital appointments.

We saw examples of information provided and records of four people who used the service which were accurate and up to date.

The premises were found to be welcoming with a number of communal areas. We saw four bedrooms and noted that they were in good decorative order and had been personalised with pictures and family photographs.

We spoke to four members of staff who told us they had received safeguarding training and we reviewed staff training records which confirmed this.

Staff told us they enjoyed their work and felt supported by the management team.

We reviewed staff files and saw records of regular supervision and appraisal.

The home was made up of three types of accommodation. There were two flats within the garden of the home, they had a living room and kitchen area. There were also bedsits with small kitchenette areas and single bedrooms with en-suite facilities.

There was a sensory cabin which was separate from the main house. It had a range of lighting and music facilities for sensory impairment.

The home was decorated to a high standard throughout, with all the bedrooms having degree of personalisation and individuality.