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Inspection report

Date of Inspection: 17 October 2012
Date of Publication: 27 November 2012
Inspection Report published 27 November 2012 PDF | 88.72 KB


Inspection carried out on 17 October 2012

During a routine inspection

We spoke with six people living in the home, three visitors, two members of staff, and discussed all matters with the manager.

The people we spoke with told us they had enough choices in their routines. They said they could go to bed and get up whenever they liked and could spend time in their rooms. One person said, "I can get up and go to bed when I want". Another person talked about the choice of food and told us, "We can have anything we want for breakfast; it's the best meal of the day".

Four people said staff treated them respectfully and kindly. One person said, "The staff are great; they're lovely". Another person said, "I get on well with all the staff and we have a laugh". We observed staff caring for people and supporting them in a patient, respectful and friendly way. However two people said some staff were better than others. One person said, "One or two are a bit sharp, not particularly nasty just that way out sometimes". We asked the manager to investigate as part of some ongoing concerns about the attitude of certain staff.

People living in the home were generally satisfied with the care they received. They said they were well looked after. One person said, "I like this place; I can't say anything bad about it". Another said, "The staff are very good; I have no complaints". However one person was not sure whether or not they were getting the right support to assist them with their mobility. The manager agreed to investigate.