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Inspection report

Date of Inspection: 29 September 2011
Date of Publication: 1 November 2011
Inspection Report published 1 November 2011 PDF | 73.57 KB

Overview

Inspection carried out on 29 September 2011

During a routine inspection

People living in the home told us that they were happy in the home and that they felt well looked after. We were told that, "Staff are wonderful" and that, "They'll do anything for you, we are never made to feel a nuisance". We were also told that the meals served were generally "very good" and that there was sufficient choice. People living in the Grove were involved in the running and development of the service and told us there were residents' meetings and service quality questionnaire surveys. However some of our observations raised concerns about some aspects of care such as medication management.

Staff told us that they felt there were good training opportunities and that they felt well supported. They said that there was always senior staff on duty for supervision and support.