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Inspection report

Date of Inspection: 3 April 2014
Date of Publication: 10 May 2014
Inspection Report published 10 May 2014 - Easy to Read PDF


Inspection carried out on 3 April 2014

During a routine inspection

Below is a summary of what we found during a recent inspection at Newtondale. The summary is based on our observations during the inspection, speaking with people using the service, the staff supporting them and from looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

The person who used the service told us they were happy and that they felt safe.

The home had policies and procedures in relation to safeguarding vulnerable adults. Relevant staff had been trained to understand how to manage behaviour that could challenge the service and who to contact if they thought abuse had occurred.

This means that people were safeguarded as required.

Systems were in place to make sure that managers and staff learnt from events such as accidents and incidents, complaints, concerns, whistleblowing and investigations. This reduces the risks to people and helps the service to continually improve.

The registered manager sets the staff rotas, they took the person�s care needs into account when making decisions about the numbers, qualifications, skills and experience required. This helps to ensure that the person who used the service needs are always met.

Staff knew that risk assessments were in place and who to contact if they needed to when they were out of the home with the person who used the service.

Is the service effective?

The manager had contacted an advocacy service so that people could get help if they needed it, this meant that when required the person who used the service could access additional support.

The person who used the service had their health and care needs assessed. Specialist professionals had in put in the person's care plans where required. We saw the care plans reflected the person�s current needs.

The person who used the service told us, �Of course I�m happy here�, �I�m lucky� and when we asked about the staff we were told, �They are great.�

Staff supported people to be as independent as possible.

Is the service caring?

The person who used the service was supported by kind and attentive staff. We saw that staff showed patience and gave encouragement when supporting people.

The manager told us that monthly meetings were held and the person who used the service made decisions about what activities they wanted to and what food they wanted to buy.

Preferences, interests and diverse needs had been recorded and care and support had been provided in accordance with the person's wishes.

Is the service responsive?

The person who used the service completed a range of activities outside the service. A member of staff told us, �He loves going to the shops, car boots and markets anywhere where we can meet and talk to people.�

Staff knew the person they cared for and understood their preferences and personal histories.

The manager told us there had been no complaints since our last inspection.

Members of staff listened and acted in respect of the person' views and decisions. The person who used the service was given information at the time they needed it, in a way they could understand.

Is the service well-led?

The service worked well with other organisations and services to make sure the person who used the service received their care in a joined up and inclusive way.

The service has a quality assurance system, records seen by us showed that identified shortfalls were addressed promptly. As a result the quality of the service was continuingly improving.

Staff told us they were clear about their roles and responsibilities. This helped to ensure that people received a good quality service at all times.