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Avocet Trust Domiciliary Care Service Good

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Inspection report

Date of Inspection: 8, 16 January 2014
Date of Publication: 11 February 2014
Inspection Report published 11 February 2014 PDF

Overview

Inspection carried out on 8, 16 January 2014

During a routine inspection

As part of our inspection we visited two of the nine people who received a service. We also spoke with three relatives, two members of staff and a community health professional.

Each person had a care file which provided comprehensive information about their assessed needs as well as their preferences, interests, and any risks associated with their care. The people we spoke with said they were happy with the care and support provided, and staff helped them to be independent. One person said, �I like to clean the kitchen and do things for myself. I make sure things are switched off before we leave the house, so it�s safe.� A relative told us, �My son receives the support he needs, it�s tailored to him.�

People were provided with a choice of suitable and nutritious food and drink. The care plans we looked at recorded people�s nutritional needs in good detail so staff had all the information they needed to support the person appropriately and monitor their wellbeing. One person told us, �I help choose meals, the food is nice.�

Robust background checks had been carried out on staff before they started to work for the organisation to make sure they were suitable to work with vulnerable people. One person said, �The staff are friendly and nice.�

We found the provider assessed and monitored the quality of the service. One person�s relative told us, �I�m very happy with the service and care, I see the manager regularly and everything is going well at present.�