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Inspection report

Date of Inspection: 4 November 2013
Date of Publication: 28 November 2013
Inspection Report published 28 November 2013 PDF | 79.31 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 November 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

People who used the service were complimentary about the approach of the staff who supported them. They told us that the staff treated them respect and kindness. One person who used the residential service said, "They are very good." Another person said, "They are very nice, very welcoming." We saw that the staff interacted with people in a caring, respectful and professional manner.

One person who used the domiciliary care service said, "I am very happy with my carers." Another said, "They are very very kind."

Staff were able, from time to time, to obtain further relevant qualifications. We saw the personnel records of six staff members which showed that they were supported to undertake industry recognised qualifications including a National Vocational Qualification (NVQ) in health and social care or the Qualifications and Credit Framework (QCF) diploma.

Staff received appropriate professional development. Four staff members told us that they felt that they were provided with the training that they needed to meet the needs of the people who used the service. We saw the training records of six staff members. These records showed that staff were provided with training such as health and safety, infection control, food hygiene, safeguarding vulnerable adults from abuse, fire safety, Mental Capacity Act 2005 and moving and handling. We saw that staff were provided with refresher training where required.

We saw records which showed that staff were provided with one to one supervision meetings which provided them with the opportunity to discuss the ways that they were working and to receive feedback on their work practice. We also saw the minutes from staff meetings where staff discussed the support provided to people who used the service. Three staff members told us that they felt that they were supported to undertake their role effectively and safely.