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Inspection report

Date of Inspection: 4 November 2013
Date of Publication: 28 November 2013
Inspection Report published 28 November 2013 PDF | 79.31 KB

Overview

Inspection carried out on 4 November 2013

During a routine inspection

We spoke with 14 people who lived in the service and two people who used the domiciliary care service, about their experiences of the service they were provided with. People told us that they were happy with the service they received. One person who lived in the service said, "I find it is very pleasant." Another person said, "Everything is good, I can't find anything wrong." Another said, "They are very nice, very welcoming." One person who used the domiciliary care service said, "I am very happy with my carer and they come bang on time." Another said, "I am happy, they are wonderful."

We looked at the care records of eight people who used the service and found that people experienced care, treatment and support that met their needs and protected their rights.

Staff personnel records that were seen showed that staff were trained and supported to meet the needs of the people who used the service.

We found that the provider's infection control procedures and processes ensured that people were protected from the risks of cross infection.

We found that the provider had systems in place to assess and monitor the service provided to people. People's concerns and complaints were listened to and acted upon.