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Archived: Holmwood Residential Home

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Inspection report

Date of Inspection: 2 March 2012
Date of Publication: 30 April 2012
Inspection Report published 30 April 2012 PDF | 43.97 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 02/03/2012, talked to staff and talked to people who use services.

Our judgement

The provider is compliant with this outcome. People using the service are protected from abuse, with staff trained in their responsibilities.

User experience

One person told us that one of the things they enjoyed about living at Holmwood was “security”. Relatives had told the home in the recent survey that they were aware of the home’s complaints/comments procedure. One commented “speaking to a member of staff has always been adequate to resolve any problems”.

Other evidence

The home had had no safeguarding referrals in the last 12 months. There was a safeguarding policy which was up to date and comprehensive. Staff told us what training they had received. This was organised by an external training provider.

The home had not logged any complaints, mostly because relatives said that they made comments, not complaints. These comments or concerns were “dealt with promptly”. Another said that their concern was dealt with swiftly and professionally.

The manager and senior staff had been trained on the Mental Capacity Act and its implications for people in care homes. Mental capacity assessments were in the two care plans we examined. Both people were assessed as having capacity to make informed decisions about their care.