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Inspection report

Date of Inspection: 7 November 2013
Date of Publication: 14 March 2014
Inspection Report published 14 March 2014 PDF


Inspection carried out on 7 November 2013

During a routine inspection

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

Written procedures that guided practice had not been amended to reflect up-to-date information. Staff were not provided with suitable information to protect service users against risks of receiving inappropriate or unsafe care.

Staff were able to describe their responsibilities in recognising potential abuse and reporting safeguarding concerns. Some relevant training had been provided and information about safeguarding was included in the induction programme for new staff.

People were not protected against the risks associated with medicines. Medicines were not kept securely. Up-to-date published information about medicines was not made available to staff. This meant people were at risk of receiving unsafe or ineffective medicines.

Not all staff received appropriate training, professional development, supervision and appraisal. Staff could not demonstrate their continued ability to meet required standards, or that training was planned and based on the needs of people using the service.

There were some systems in place to seek the views of people using the service, relatives, and staff. There were no clinical, or quality audits carried out to ensure that risks were identified and managed.