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Inspection report

Date of Inspection: 9 January 2013
Date of Publication: 5 February 2013
Inspection Report published 5 February 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We saw that people had care plans that met their individual needs. These included their likes and dislikes, how they liked to be addressed and choices they had made with regards to food and the time they went to bed. The staff addressed people with their preferred name. People and their relatives had been involved in their care plan and had signed these. Care plans were reviewed every month.

Care plans addressed how much assistance each person required in getting washed and dressed.

Care was delivered according to the needs of people who used the service. Staff were seen to give assistance to those who asked or needed it. This care was delivered in a way that ensured people's safety and welfare.

People said they were involved in activities. These included, entertainers, trips out and Church services. There was an activity board in the lounge which listed on the activities which were taking place.

Appropriate emergency procedures were in place. One relative who we spoke with told us that the home keeps them well informed.