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Inspection report

Date of Inspection: 9 January 2013
Date of Publication: 5 February 2013
Inspection Report published 5 February 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People's privacy, dignity and independence was respected and supported. They were able to participate in making decisions relating to their care.

Reasons for our judgement

People who use the service were supported to be independent. We saw that they were encouraged to be independently mobile and staff assisted only when necessary. People told us their needs were being met and that they were able to raise any concerns.

People told us that staff addressed them with their preferred name. We saw that staff respected people's privacy by knocking on doors and waiting for an answer before entering rooms.

People told us that their cultural and religious beliefs were respected. Staff said they were aware of people's needs. We saw that people were given choices of hot food for lunch and the meals met their dietary and cultural needs. People said that everyone was involved creating the menu. There was an alternative selection of meals to choose from if people were not happy.

People who use the service told us they were assisted in making appointments with their Doctor. They said they were able to get up or go to bed whenever they wanted.

People said that annual surveys took place and there were service user meetings. We saw that the service gathered the views of people and their relatives. Changes had been made in response to these views.

We looked at care plans with the permission of the people they were about and found that these were individualised. People and relatives had been involved in writing the care plans.