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Inspection report

Date of Inspection: 5 March 2014
Date of Publication: 3 April 2014
Inspection Report published 03 April 2014 PDF

Overview

Inspection carried out on 5 March 2014

During an inspection to make sure that the improvements required had been made

During our inspection on the 7th November 2013 we found concerns with four essential standards that we inspected. The provider supplied us with action plans to address the concerns. We carried out an unannounced inspection on the 5th March 2014 to check for compliance with the compliance actions and with the enforcement action taken in the form of a warning notice.

During this inspection we found that the provider had taken proper steps to demonstrate compliance in all the areas where there had been concerns. These areas included Care and welfare, Management of medicines, Supporting workers and Assessing and monitoring the quality of service provision.

We spoke with six people who used the service, four visitors, four care staff, the registered manager and an owner of the care home. People who used the service told us that they were happy living in the home. They said the staff were kind and treated them well. Comments from people included �its fine here,� �The food is good,� and �The staff are very nice.�

Relatives of people who used the service spoke highly of the care provided by the home and made positive comments about the registered manager. Comments from relatives of people who used the service included �Nothing is too much trouble for the staff and the manager,� �They are all very kind,� �Staff are very good at what they do,� �They are very kind and positive,� �I feel involved and listened to,� and �I have recommended the place to several people."