The Care Quality Commission

Archived: Oak Close

1-4 Oak Close, Wath-upon-Dearne, Rotherham, South Yorkshire, S63 7BS (0114) 290 0250

Provided and run by:
South Yorkshire Housing Association Limited

All Inspections

7 September 2012

During a routine inspection

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. When we observed staff carrying out care tasks we saw that they were doing so in accordance with each person's care plan. We checked people's daily notes, where staff recorded how they had supported each person. We saw that again there was evidence that staff were adhering to people's care plans. This meant that people were being cared for and supported in a way which met their needs.

The provider had taken steps to provide care in an environment that was suitably designed and adequately maintained. We checked the premises and saw that the buildings and d'cor were mostly in a good state of repair and appropriately maintained. We spoke with one person who said: "You should see my room, it's really good." The person in charge at the time of the inspection told us that a major improvement programme had been undertaken throughout the service, including redecorating and replacing carpets and kitchens.

We spoke with people who were using the service at the time of the inspection about the staff. They gave us very positive feedback. One person said: "The staff are nice, I like them, we have a laugh."

People were made aware of the complaints system. This was provided in a format that met their needs. The provider had a complaints policy in place which was available throughout the service. It was in an easy read format as well as a standard format.

19 March 2012

During an inspection looking at part of the service

People who used the service told us 'I like to go shopping', 'I have settled in, I am alright, I like living here', 'They look after my money and I get my medication when I need it' and 'I have no complaints about the place'. One person told us that the staff asked them about want they wanted and needed. Another person we spoke with told us they were going on holiday soon.

11 October 2011

During a routine inspection

People who use the service at Oak Close have very complex needs and so the people we met were not able to tell us about their experience of using services, however we observed that they received care which was unhurried and respectful. We noted on occasion, however, that their privacy was not always upheld by staff.