The Care Quality Commission
  • Care Home
  • Care home

Archived: Burrow Down Cottages

Preston Down Road, Preston, Paignton, Devon, TQ3 1RN (01803) 527463

Provided and run by:
Burrow Down Support Services Limited

All Inspections

16 January 2014

During a routine inspection

Burrow Downs Support Services Ltd was submitting an application to The Care Quality Commission (CQC) to amend its registered beds in the residential home and short breaks to one location. The home has been divided into two services. Application to the Care Quality Commission (CQC) will be for the provision of personal care in one location, residential beds will be nine and short breaks six beds incorporating The Lodge which will be four beds and The Cottage two beds.

Four people who used the respite service wanted to speak with us in the lounge. One person said "I enjoy coming here for respite care because I can go to the pubs and eat out". We spent time with two people who were unable to communicate with us about their experiences due to their health needs. We observed staff being very sensitive to their needs and respecting what they wanted to do.

We spoke with six members of staff who were happy to tell us about what they enjoyed about their job. One staff said "I am very well supported by management", another member of staff said "the training is very good".

We spoke with three parents of people who used the service. One person said "Its brilliant and I can't fault them", another person said "I am really happy with the respite service which was so difficult for us to find when we lived up country".

28 February 2013

During a routine inspection

People who used the respite service in Burrow Down Cottage (the cottage) usually lived in their own homes or with family members. All had a learning disability. People attended the service occasionally for overnight respite or holiday support, but might also attend other services on the Burrow Down site, for example day care. Through this they may be very well known to staff who they met regularly. Other people may attend the cottage several nights a week on a routine basis.

People we spoke with told us the respite service was very good. A relative told us that 'We feel he is safe there, which is the most important thing for us.', and another said 'We have no complaints. The service is very good. The odd thing goes missing, but it always seems to get found again. We book well in advance as we know she likes it so much and we can relax'.

People told us that there were always enough staff on duty to keep people safe and meet their needs. We saw evidence of people being offered opportunities to take part in activities they enjoyed and of planning in advance to ensure people staying were compatible. Staff told us an aim of the unit was as far as possible to replicate the lifestyle of the individual as they would follow at home. We saw staff that we met understood people's needs well, and that people were comfortable with them.

We identified a concern about the capacity of one person to consent to their medication, which had not been recorded.

17 February 2012

During a routine inspection

The cottage at Burrow Down provided respite accommodation for up to two people. Stays might be for several days at a time throughout the year or for as little as one night on a regular basis. Most of the people who used the service would do so regularly and might also use some of the day care facilities on site, so would be very familiar with the staff and environment as well as other people sharing the accommodation.

Many of the people who used the service had significant support needs and difficulties with verbal communication.

We (the Care Quality Commission) spoke to the relatives of two people who use this respite service. One of these people also attends day care services on the site, some of which are also provided within the cottage during the day. This helps to provide consistency and continuity for the individual in the familiar surroundings. People told us their relatives were always pleased to attend the service and that they had no concerns over the care being delivered to individuals. They told us " We have had no concerns or hitches with xxxx's care. She is always happy to come in " and felt that they would know from their relative's behaviours if they were not happy to attend.

Relatives and the individuals themselves wherever possible are involved in undertaking reviews and commenting upon the services provided. Property and feedback sheets are sent out with each person after every stay for feedback on the service.

We also spoke to two professionals visiting the service. They told us that the service responded well to meet people's needs, was transparent and sought additional support early. They had confidence that actions identified in care plans were carried out.