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Inspection report

Date of Inspection: 17 January 2014
Date of Publication: 18 February 2014
Inspection Report published 18 February 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 17 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We looked at the care records of three people (17%). We found that pre admission assessments had been carried out and captured the needs of people who used the service. Risk assessments were in place for things such as skin integrity, falls, moving and handling, and nutrition. Each set of records captured details about people’s preferences, likes, dislikes and routines.

There were nutritional screening tools in each of the three sets of care records reviewed. We saw that the home was monitoring the food and fluid intake of one person due to concerns raised following completion and analysis of this screening tool. The provider may find it useful to note that these intake charts did not set desired objectives / goals and did not provide any analysis of the information.

We saw evidence in care records that where people required additional support from health professionals such as GPs, occupational therapists, opticians and others, these had been involved.

We spent a substantial part of the inspection observing groups of people to see how they occupied their time; appeared to feel; and how staff engaged with them.

We found that on the whole, staff and people interacted with each other in a positive way. There were lots of smiles and people who lived at the home appeared to be happy and content. We observed staff communicating with people in a positive way, maintaining eye contact and saw that most staff explained any interventions as they went along. For example, we observed people at lunchtime. Staff queried if people needed any assistance. When assisting individual’s staff engaged in conversation with these people, maintained eye contact and were very respectful. People ate their lunch at a pace which was comfortable to each individual. Staff cleared plates away but checked if people were finished first and asked if people would like any more. People were on the whole treated with respect and kept informed about the care and support being delivered to them.

We spoke with six people and one relative about the care they and their family received. One relative told us that that they were very happy with the care that their relative received from the home. They said, “It gives us such peace of mind knowing that they are safe and well cared for when we are not around.”

One person who lived at the home told us they really liked it, they said “I am very happy, lived here for 23 years so they must be doing something right! They care for me very well.” Another person told us, “It is great, I like it here.”