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Inspection report

Date of Inspection: 17 January 2014
Date of Publication: 18 February 2014
Inspection Report published 18 February 2014 PDF

Overview

Inspection carried out on 17 January 2014

During a routine inspection

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

People�s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

There was an effective complaints system available.

People were not protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were not maintained.

One relative we spoke with said, "The really lovely thing for me is that when I visit my Mum I enjoy it. I enjoy seeing her in such homely surroundings and I often forget that I am visiting her in a care home!"

We spoke with six people who lived at the home. Everyone spoke very positively about the home. One person told us, "I am very happy, lived here for 23 years so they must be doing something right! They care for me very well." Another person said, "They are great, really they are."