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Archived: Westbourne House

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Inspection report

Date of Inspection: 8 September 2014
Date of Publication: 30 September 2014
Inspection Report published 30 September 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 September 2014, observed how people were being cared for and talked with people who use the service. We talked with staff, reviewed information given to us by the provider and reviewed information sent to us by commissioners of services.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

People spoken with said staff had the right skills to do their job. People praised the care staff and their comments included, “they (staff) are very nice, they help me a lot” and “the staff are spot on.”

We found relevant policies and procedures were in place which included staff training and induction, appraisal and supervision.

Staff spoken with said they had an induction provided by the company which covered all aspects of training. They confirmed the manager talked to them about the expectations of their role during induction. Staff said the induction training was “thorough” and provided them with the skills and knowledge they needed to do their jobs.

We saw a staff file which contained information about the induction provided by the company which covered all aspects of training.

We saw two staff files which showed various training that staff had undertaken and details of when refresher training was due. This included training in a variety of subjects which included safeguarding, infection control, medication awareness and moving and handling. This demonstrated that staff received suitable training to undertake their roles.

Staff we spoke with said the training provided them with the skills and knowledge they needed to do their jobs. Comments included, “the training here is good.”

Staff were provided with formal individual supervision and appraisals to ensure they were adequately supported and their performance was appraised. We saw two members of staff had not received an appraisal in the last year. The manager confirmed to us that staff appraisals were "behind schedule." The manager showed us an action plan which showed that staff would receive a yearly appraisal by the end of the year.

Staff spoken with told us regular staff meetings took place, and we saw records of these. Staff said they could speak up and felt listened to.

This meant that systems were in place for staff support and appraisal to ensure the delivery of the service was monitored and safe.