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Archived: Westbourne House

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Inspection report

Date of Inspection: 8 September 2014
Date of Publication: 30 September 2014
Inspection Report published 30 September 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 September 2014, observed how people were being cared for and talked with people who use the service. We talked with staff, reviewed information given to us by the provider and reviewed information sent to us by commissioners of services.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

During our inspection we saw people were very comfortable in the presence of staff.

People confirmed they were happy with the care and support provided. They said, “the staff are very nice people, it’s a lovely place here”, “I can’t fault it here, I can talk to staff twenty four hours a day, they are good”, “I’m perfectly happy”, “I like it here, the staff are very friendly, I wouldn’t move if you paid me” and “I’m sound, I would recommend this place and the staff, spot on.”

On the day of our inspection we saw positive interactions between staff and people living at the home.

We looked at people’s support plans. We saw people’s plans contained a range of information including the following: personal hygiene, nutrition, medication, people's personal preferences, religious and spiritual needs and details of people's life history. We found people’s support plans and risk assessments had been regularly reviewed.

We saw evidence in people’s care records that they had been referred to other health professionals when needed.

People’s personal preferences and interests were recorded in care plans and support was being provided in accordance with people’s wishes. We looked at people’s daily records and we saw examples where they had been supported to participate in these interests.

We spoke with staff and discussed aspects of people’s care and support. Staff were fully aware of and able to describe to us the care, treatment and support that people required to meet their needs and protect their rights.

The home had policies and procedures in relation to the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS).The manager said there were no current applications submitted under this legislation.

People completed a range of activities in and outside the service on a daily basis. People were assisted to access the community, appointments at local health services and took part in day trips and holidays.

People said, "I like to go shopping, my key worker goes with me, I enjoy that”, “I go to day centre five days a week which I like” and “I see my family, and we have a nice time when we go out for the day”.

We saw people chose when they wanted to go out and access the local community. This was to keep medical appointments, to go shopping or by catching a bus to day services. This showed people were provided with a choice of leisure opportunities.

We saw the report following a recent visit from Sheffield City Council, social services commissioning and contracts department. The report did not identify any major concerns with the care and support people received at Westbourne House.