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Inspection report

Date of Inspection: 8 May 2012
Date of Publication: 6 June 2012
Inspection Report published 6 June 2012 PDF | 50.15 KB


Inspection carried out on 8 May 2012

During a routine inspection

We spoke to 11 people living at the Mary Feilding Guild. All of them were positive about living at the home and said that they liked it. Comments included the following: “It is an excellent place. If you’re going to be in a community place, it is ideal”; “What it offers is extremely good”; and “I’m sure you’ll find this is what all care homes should be like.”

People said that they liked the freedom that they had in the home. For example one person said, “It is wonderfully relaxed and open. There are no visiting rules. I’m very, very lucky to be here.” However, people felt that if they needed help that they would get it, “It is very free, but if you need any help they are there.”

People liked the food that they had and thought that they had a good selection of options. All of the people that we spoke to said that they liked the food.

People said that they felt they were respected in the home. Many said that the members of staff were polite and will always knock before coming into their rooms.

Most people that we spoke to were highly complimentary about the staff at the home. They felt that they worked hard, delivered good care and were nice people. Comments included the following: “The staff are very respectful and patient. They genuinely like us and put up with us with a good heart”; “The staff are very, very nice”; and “They are very caring”. We also saw a range of thank you cards and compliments for the home. One said that “your care staff are quite superb”.

Those that needed care felt that it was good. One person commented “They meet needs and most are very helpful. When you ring the bell, they come quickly”.

People told us that there were lots of activities available if they wanted to do them. We were told that - amongst other things - there was a poetry club, a reading club, an exercise class, and films. People felt that the home was good at providing activities. One person said that “they always try to do different things”, another said that “they will try and do things for you”. People were also keen to say that they valued their independence and liked their own time to do their own things.