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Inspection report

Date of Inspection: 13, 14 November 2013
Date of Publication: 20 December 2013
Inspection Report published 20 December 2013 PDF


Inspection carried out on 13, 14 November 2013

During a themed inspection looking at Children's Services

We inspected the Jessie May Trust agency over two days. During our visit we met with parents and children at a family group which was held quarterly at the agency office. Parents had absolute praise for the staff and the way in which the service was delivered. One parent told us "I couldn't do without them�.

The agency offered nursing care from qualified nurses who were employed by the University Hospital Bristol. In addition the service offers respite care, end of life care, bereavement support and practical and emotional support to parents with a child with a life-limiting condition. Services are delivered in the family home.

We found that children's needs were assessed and reviewed in order that they received appropriate and timely support. Staff were highly motivated, caring and skilled professionals. The agency provided appropriate training, supervision and appraisals for the staff.

The agency provided social activities and many other opportunities for parents to get together. We looked at the quality assurance system which evidenced that the agency consulted with children, families/carers and other stakeholders in the evaluation of the service.