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Inspection report

Date of Inspection: 10, 11 January 2013
Date of Publication: 20 February 2013
Inspection Report published 20 February 2013 PDF

Overview

Inspection carried out on 10, 11 January 2013

During a routine inspection

During our visit to the homes of the children being cared for we observed interactions between the children and the nurses to help us understand their experiences. We saw that the children were being well supported with their nursing and care needs. It also helped us to see that the children (and their parents) were being respected and that strong relationships built on trust and professionalism had been established.

We spoke with ten staff during our inspection. All staff were very motivated, committed and positive about working for The Jessie May Trust. Staff praised the training,teamwork and supportive atmosphere.

Complaints were not commonplace but a complaint that had been made was been handled and responded to effectively. Parents knew how to make a complaint if they had any concerns.

Comments made by parents included �The staff are exceptional, when the service came into our lives we felt as if a great weight had been lifted from our shoulders, the service provided is amazing�.

The staff we spoke with were extremely knowledgeable about the nursing and support needs of the children in their care. Staff were friendly and professional. We saw that appropriate recruitment checks had been undertaken before staff began working for The Jessie May Trust.

Records about support provided to the children had been extremely well written, involved the required people, had been kept under review and updated where required.