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Inspection report

Date of Inspection: 17 October 2013
Date of Publication: 9 November 2013
Inspection Report published 09 November 2013 PDF | 60.83 KB

Overview

Inspection carried out on 17 October 2013

During an inspection to make sure that the improvements required had been made

We returned to All Seasons' agency to ensure that improvements had been made in the support offered to staff working at the agency.

We found that systems to ensure all staff received regular documented supervisions, spot checks of their practice and team meetings had been developed. These provided staff with an opportunity to speak with a member of the management team in confidence and for the agency to assure themselves that staff remained adequately trained and supported to undertake their role. This was a way of ensuring that people using the service were being cared for by staff with the training and support they needed to undertake their role.