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Inspection report

Date of Inspection: 7 August 2013
Date of Publication: 4 October 2013
Inspection Report published 04 October 2013 PDF

Overview

Inspection carried out on 7 August 2013

During a routine inspection

Although this was a scheduled inspection we also checked this service where it had been non-compliant at a previous inspection in November 2012. On the day of this visit 23 people were living at this care home. We subsequently spoke to seven people who lived there, three of their relatives and five members of care and nursing staff.

We spoke to people about the care staff who supported them. Comments included, �The staff are okay to me, they are kind but there are not many to look after me� and �They don�t have time to sit and talk.�

The relatives we spoke to were complimentary about the service being provided. Comments included, �They are brilliant carers, they can�t do enough for my relative� and �My relative is safe and content.�

From our observations it was apparent that care staff were attentive, polite and sought consent before providing care and support. However, it was also apparent that care staff did not always have sufficient time to spend time with people particularly at busy times such as the morning when they were assisting other people.

Although the premises were reasonably well maintained, the design, size and layout of some rooms made it unsuitable and unsafe for people with mobility disabilities.

We found that care and support was not always planned and delivered in a way that ensured people�s safety and welfare and that there were not always enough qualified, skilled and experienced staff to meet people�s needs.