The Care Quality Commission
  • Care Home
  • Care home

Archived: Nsoromma House

15-17 Cobourg Road, Burgess Park, London, SE5 0HT (020) 7708 0481

Provided and run by:
Southside Partnership

All Inspections

15 July 2013

During a routine inspection

We spoke with nine people using the service at Nsoromma House. The feedback we received was overwhelmingly positive. All the people we spoke with were complimentary about the service.

People told us the support provided reassurance, a person said "I like having a staff member present over the 24 hour period, staff remember to give me my medicine at the right times, this gives me confidence and stability."

People told us they benefit from having a team of regular staff they were familiar with, a person said "it makes us feel safe".

We observed the environment was homely and relaxed, cultural needs and preferences were recognised, with a range of pictures on display reflecting African and Caribbean scenes.

Staff working at the home were given training, development and the support they needed for their role.

People felt able to express their views, regular monthly meetings took place which provided opportunities for people to have their say, make choices and take decisions about the way that the service was tailored.

4 September 2012

During a routine inspection

We spoke to seven people using the service at Nsoromma House. The feedback received was overwhelmingly positive and complimentary about the service they experienced.

The home provided 24 hour support that residents felt was reassuring. Some of the many issues people felt were important to them were the sense of stability and safety they experienced.

People liked living in a homely environment that was pleasant; they found that the routines offered structure to their daily lives. They had regular staff that were patient and understanding.

Staff working at the home were offered good opportunities for professional development, they received the training and development they needed and were able to demonstrate this in practice.

A person spoken with said, "This is a great place to live, the environment is pleasant and staff are always supportive".

People felt to express their views, regular monthly meetings took which provided opportunities for people to have their say, make choices and take decisions about the way that the service was operating.