The Care Quality Commission

Archived: Harrow Carers

376-378 Pinner Road, Harrow, Middlesex, HA2 6DZ (020) 8868 5224

Provided and run by:
Harrow Carers

All Inspections

29 March 2011

During a routine inspection

We did not speak directly to people using the service but spoke to their carers. Carers told us that they were very grateful that there was such a service to support them. They said that they were involved in the care and support that people received as the manager planned the care and support that people received with them according to how they themselves wanted people to be cared for and supported. Carers were satisfied that they would be contacted for their views if something new had arisen and that they needed to be consulted.

They reported that they generally received a planned visit once every other week and that the care workers were reliable and trustworthy. According to them the care workers received training and were skilled to care and support people. One carer reported how the care workers had very good skills with regards to engaging and playing with people. They said that care workers always behaved in a professional manner.

Carers were aware of the complaints procedure and said that they had all the necessary information if they wanted to contact the manager to complain. They said that they have not had the need to raise any concerns because they were satisfied with the service that they received. They told us that their views were sought about the quality of the service through satisfaction surveys.