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Archived: Southside Partnership - 227 Norwood Road Good

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Inspection report

Date of Inspection: 12 June 2013
Date of Publication: 29 June 2013
Inspection Report published 29 June 2013 PDF


Inspection carried out on 12 June 2013

During a routine inspection

We were unable to speak to people using the service in detail as many of them were out accessing services in the community, but through brief discussions people seemed happy with the service they received. Other health professionals visiting the service on the day of our inspection reported that there were good joint working arrangements.

People using the service were given the opportunity to consent to their placement before moving to the service and were involved in developing their support plans so they could consent to the support provided. For those that were unable to consent the provider acted in accordance with legal requirements.

People were provided with support plans tailored to their needs, and there were regular meetings to discuss the progress they had made. There was evidence that people were involved in all decisions regarding the support they received.

Medicines were safely stored and safely administered. Administration of medicines was recorded on a medicines administration record and we saw evidence that these had been completed appropriately.

The building provided a safe and secure premise for people to stay at, and at the time of our inspection there were no outstanding maintenance requests.

At the time of our inspection there had been no complaints received in the last year. There was a complaints process in place and staff were able to demonstrate how they would support an individual to complain if they so wished.