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Archived: Southside Partnership - 227 Norwood Road Good

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Inspection report

Date of Inspection: 3 January 2013
Date of Publication: 31 January 2013
Inspection Report published 31 January 2013 PDF


Inspection carried out on 3 January 2013

During a routine inspection

227 Norwood Road focuses on promoting the independence of the people who use the service, and this was evidenced through the activities on offer, the emphasis on daily living skills and the delivery of person centred care. One person using the service told us about the support provided by the staff to enable them to go back into the community and said "I couldn't do it without them."

We spoke with three out of the four people who were using the service. All three told us they were aware of their care plans and associated review processes, and had been involved in the development of them.

Staff spoken to on the day felt well supported by their manager. Records showed that all staff members were up to date with their mandatory training, and staff had a good working knowledge of the service's policies and procedures. There was evidence of staff being supported to continue with their professional development.

Records on the day showed the quality of service provision was regularly monitored, and learning from incidents was incorporated into service delivery.