Archived: Beeches Care Home

Updated 6 July 2015

We carried out an unannounced comprehensive inspection of this service on 07 October 2014. Breaches of legal requirements were found. We took action against the provider and told them they must make improvements to ensure people were safe from harm and were being given appropriate care that met their needs. After our unannounced comprehensive inspection we also received concerns in relation to the care and support being given to people who used the service, including people being left in soiled clothing and not being assisted to change. We also received concerns about a high number of falls occurring in the service.

We undertook an unannounced focused inspection of Beeches Care Home on 22 February, 24 February and 02 March 2015. This inspection was done to check that improvements to meet legal requirements planned by the provider after our 07 October 2014 inspection had been made. The team inspected the service against three of the five questions we ask about services: is the service safe, effective and responsive. This is because the service was not meeting some legal requirements. We had also received information of concerns from four separate sources. The inspection team consisted of two inspectors.

Prior to our inspection we reviewed information we held about the service. This included previous inspection reports, information received and statutory notifications. A notification is information about important events which the provider is required to send us by law. We looked at the information of concern we received in the two weeks prior to our visit, and we contacted the local authority safeguarding team to ask for their views.

During the visit we spoke with five people who used the service, six relatives, seven members of care staff, the deputy manager and the acting manager. We observed care and support in communal areas. We looked at the care records of seven people who used the service.

Updated 6 July 2015

We inspected the service on 22, 24 February and 2 March 2015. The inspection was unannounced. Beeches Care Home provides accommodation for 43 people who require personal care. On the day of our inspection 33 people were using the service.

We carried out an unannounced comprehensive inspection of this service on 7 October 2014. Breaches of legal requirements were found in relation to the quality of the care and support people were receiving and how they were protected from harm. We took action against the provider and told them they must make improvements. After our unannounced comprehensive inspection we received concerns in relation to the care and support being given to people who used the service, including people being not being supported to change their clothing when they had been incontinent and a high number of falls occurring in the service.

We undertook this focused inspection to confirm that the provider now met legal requirements and to look at the concerns we had received. This report only covers our findings in relation to those requirements and what we found in relation to the concerns raised. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Beeches Care Home on our website at www.cqc.org.uk

The service did not have a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were not protected from abuse or the risk of harm and the acting manager did not share information with the local authority when needed. People were not protected from the risk of falling and there were not enough staff to meet the needs of people.

People were not protected by The Deprivation of Liberty Safeguards and had restrictions placed upon them without staff having the authorisation to do so.

People were not supported to eat and drink enough to keep them healthy and they were not cared for appropriately.

People were not given care and support that was responsive to their needs and this placed them at risk. Complaints were not listened to or acted on and this led to a failure to use this information to improve the quality of care received.

We alerted the local authorities to our concerns and we shared information about seven people we had observed had suffered neglect.