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Inspection report

Date of Inspection: 20 August 2014
Date of Publication: 11 September 2014
Inspection Report published 11 September 2014 PDF | 81.57 KB

Overview

Inspection carried out on 20 August 2014

During a routine inspection

We considered all the evidence we had gathered under the outcomes we inspected. We used the information to answer the five questions we always ask;

Is the service safe?

Is the service effective?

Is the service caring?

Is the service responsive?

Is the service well led?

This is a summary of what we found-

Is the service safe?

Rivington View Nursing Home was safe, clean and hygienic. There were adequate numbers of staff available which helped ensure people who used the service had their needs met in accordance with their care plans.

Accidents and incidents were recorded and audited on a monthly basis. If any shortfalls were identified, further investigation took place and they were addressed appropriately.

Deprivation of Liberty Safeguards (DoLS) become important when a person is judged to lack the capacity to make an informed decision related to their care and treatment. The provider told us no applications for DoLS had been made but knew the procedure to be followed if an application needed to be made. On the day of our inspection, no person who used the service was subject to a DoLS.

Is the service effective?

We spent time in communal areas and saw people received care and support when they needed it. It was clear from our observations and from speaking to staff members they had a good understanding of the care needs of people who used the service.

People`s care needs had been discussed with them during a pre-admission assessment. This helped ensure the person`s choices and preferences were recorded and care was provided in accordance with their care plans.

Is the service caring?

Some people had limited mobility and we saw staff supporting them in between rooms which kept them safe. One person who used the service needed hoisting between chairs and we saw staff providing the support in a sensitive and unhurried manner.

We spoke with two people who used the service and two family members who were visiting the care home. One person told us, "Everything here is absolutely superb. The staff are great." Another person told us, "I am more than happy here. I get a little bored at times but that`s just me. Nothing to do with the staff."

Is the service responsive?

The provider had a complaints procedure displayed on the entrance wall and a copy was also provided to people who used the service when they were admitted to the care home. The last complaint we saw recorded was in October 2013 and it had been managed appropriately.

During our inspection, we saw people taking part in various activities. There was a dedicated activities room in the care home and we saw evidence of work, for example paintings, that had been completed by people who used the service.

Is the service well led?

The provider had a quality assurance procedure in place that helped ensure the quality of care provided to people continually improved. Care plans were audited every three months which helped ensure staff members had up to date information related to the care needs of people.

GP and professional visits and appointments were recorded in care plans which reflected a multi-disciplinary approach to providing care. The manager told us they had a good relationship with other agencies which helped ensure people had their care needs met as and when required.