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Inspection report

Date of Inspection: 5 October 2012
Date of Publication: 16 October 2012
Inspection Report published 16 October 2012 PDF | 84.21 KB

Overview

Inspection carried out on 5 October 2012

During a routine inspection

Care was provided in either single room or shared accomodation, as agreed. None were en suite, but toilets and bathrooms were adjacent to rooms. The environment was clean and organised.

We found that care was implemented with the agreement of the person involved or with relatives or representatives. Appropriate consent had been obtained for the care plan, data protection, trips out and for the taking of photographs.

Assessments of risk had been undertaken and these included the general environment, mobility, communication, pressure care, fall’s risks and nutrition. Assessments had been reviewed on a monthly basis or when changes had occurred. Care plans had been reviewed and audited.

We observed that when needed people were given assistance during their meal. This was done in a slow and dignified manner, giving the individual time between each potion and drinks were offered at regular intervals. We saw that staff were chatting throughout the meal with people who used the service and generally there was a sociable atmosphere in the dining room.

Rivington View had an appropriate complaints policy in place. This gave staff guidance on how to respond to complaints and about the timescales for responses and closure of complaints. Information for people who used the service and their relatives or representatives on how to make a complaint was displayed in the reception area. A comments and suggestion box was available in the reception area.