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Inspection report

Date of Inspection: 23 January 2012
Date of Publication: 21 February 2012
Inspection Report published 21 February 2012 PDF | 43.13 KB

Overview

Inspection carried out on 23 January 2012

During a routine inspection

One person spoke with said, “I am very happy here, the staff are great”. Another said, “I have no complaints about the care I receive, it’s very good”.

We asked about the choice and quality of the food and were told by one person, “The food is very good, and there is plenty of choice”.

We spoke with relatives who were visiting the home, one said, “You can’t fault the care and commitment given by the staff; they are very good. They keep us informed about what’s going on with our relative”.

Some comments taken from a recent survey included:

The quality of the care provided and the cleanliness of the home was excellent.

I have never had any cause to complain, the meals are good and overall impression of the home was excellent.

A visiting GP stated the quality of care was good, the friendliness of the staff was excellent and the rate of response to our phone calls was excellent.