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Archived: Alderbrook Care

We are carrying out a review of quality at Alderbrook Care. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 1, 5 November 2013
Date of Publication: 18 December 2013
Inspection Report published 18 December 2013 PDF | 69.71 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 November 2013 and 5 November 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

There were effective recruitment and selection processes in place. The manager told us job vacancies were advertised in the local job centres. We spoke to staff that had been recently recruited who told us they had completed an application form and attended an interview before being offered the job.

Appropriate checks were undertaken before staff began work. We looked at the recruitment records of staff. We found that checks such as references and checks with the Disclosure and Barring Service (DBS) were carried out in each case, prior to staff being employed at the home. The provider asked for proof of eligibility to work in England. We were satisfied that the provider took appropriate steps to ensure that suitable staff were employed.

Staff we spoke to told us they had received a job description, which defined their roles, responsibilities and the expectations of them. Staff said they were given a thorough induction which lasted three months and included shadowing and attending training. They said they had to complete a probation period before being confirmed in post.

All the staff we spoke to had a good understanding of the residents’ needs and were provided with training to enable them to carry out their roles effectively.