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Archived: Alderbrook Care

We are carrying out a review of quality at Alderbrook Care. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 1, 5 November 2013
Date of Publication: 18 December 2013
Inspection Report published 18 December 2013 PDF | 69.71 KB

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 November 2013 and 5 November 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others

Reasons for our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

We saw the home had a confidentiality policy that contained a section about exchange of information. The manager told us that consent to exchange information with other professionals was implied once the care plan was signed either by the person using the service or their relative. The provider might like to note that not all the care plans we looked at were signed.

Staff said they always ensured any information given out was necessary. We saw that files contained a medical notes section, which contained information about people's medical conditions, drugs and next of kin details. The manager told us this was the information they would normally exchange with other professionals. They said information would be exchanged in a timely manner particularly when people were transferred from or to the hospital.

We saw the home had hospital discharge summary sheets in people's files, which detailed relevant medical information. There was also multi-disciplinary team visiting notes log in people’s files.