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Archived: Alderbrook Care

We are carrying out a review of quality at Alderbrook Care. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 1, 5 November 2013
Date of Publication: 18 December 2013
Inspection Report published 18 December 2013 PDF | 69.71 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 November 2013 and 5 November 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. The manager told us people’s needs were assessed prior to coming to the home and these assessments formed the basis of their care plans when they moved into the home.

Care plans addressed areas such as mobility, continence, understanding and orientation, dressing and grooming, physical health needs, friends and family, interests and cultural support needs. The manager and staff said care plans were reviewed every three months. We checked files which confirmed this. We saw family and/or friends were invited to attend.

One relative we spoke to us “I am very involved in planning the care for my relative. I attend reviews and am kept informed.”

The provider might like to note there was no evidence that regular activities took place. Relatives we spoke to told us they felt staff could support people to go out more.

Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare. Files contained risk assessments and risk management plans which were reviewed every six months or after an incident. We saw evidence that people who use the service had regular health checks such as regular doctor check-ups, dental and optician's appointments.

Evacuation plans were in place. We saw that clear instructions were displayed in the home. Staff we spoke to described what they would do in the event of an emergency and was clear about who would be in charge in such situations. Staff had attended training in fire safety and first aid.