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Archived: Care at Home (Wearside) Limited - 13 Grange Terrace

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Inspection report

Date of Inspection: 17 September 2012
Date of Publication: 19 October 2012
Inspection Report published 19 October 2012 PDF | 90.81 KB


Inspection carried out on 17 September 2012

During an inspection in response to concerns

People we spoke with told us the agency supported them to be involved in their own care and the staff listened to their views on how they preferred to be supported. When asked, the people who used the service told us the staff treated them with respect and dignity.

People told us that they felt safe and the staff supported them well and had no concerns about the way the staff treated them. People who used the service expressed their satisfaction with the care that they received. One person told us, “I am very happy with the care I get. I am a hard task master and if it is not right they will know about it”. Another person told us, “The girls always arrive on time and they are compatible with me”. Two people told us about recent visits by “The senior” to review their care and asked about how “the girls” were performing, but before then they had not received any visit from the senior staff. One person told us, “Two supervisors came to see me years ago but no one has been since”.

We looked at the records that related to staff who had received training on risk assessment. We found that some of these records had not been appropriately signed and dated by the trainer. Also the records did not provide details of staff’s competency levels in risk assessment before undertaking these duties. We also found a number of examples which showed that until a few months ago, care plans had not been reviewed for a number of years.