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Archived: Care at Home (Wearside) Limited - 13 Grange Terrace

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Inspection report

Date of Inspection: 23 December 2014
Date of Publication: 18 February 2015
Inspection Report published 18 February 2015 PDF


Inspection carried out on 23 December 2014

During an inspection looking at part of the service

One inspector carried out this follow-up inspection. At the time of our inspection the agency provided support to 232 people.

We carried out this inspection to check that improvements had been made in respect of shortfalls in supporting workers and assessing and monitoring the quality of the service identified on our previous visits on 23 May, 4 and 5 June 2014.

During our inspection on 23 December 2014, we spent time speaking with managers, the provider and reviewing records and quality documentation. We found that a system to manage staff appraisals had been implemented and that all staff had received at least one appraisal. A system to record, investigate and track incidents and accidents had also been implemented.

If you want to see the evidence that supports our summary please read the full report.