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Archived: Care at Home (Wearside) Limited - 13 Grange Terrace

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Inspection report

Date of Inspection: 27 January 2011
Date of Publication: 21 March 2011
Inspection Report published 21 March 2011 PDF

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People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Meeting this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

Our judgement

Overall, the service provides accurate and appropriate information relating to the care of people who use the service and staff employed by the service. These records are stored appropriately and securely.

User experience

People who use the service were asked how they feel about it and the staff who look after them. Their comments include “ they tailor care around my needs", "they involve me and know what my needs are", and "they really look after me".

A relative was positive about the service and said the staff were "good" and "kind".

Other evidence

We observed the care records of four people who use the service. The records showed that, overall, there was accurate and appropriate information relating to the care of people who use the service.

We also examined a sample of staff files who were on duty at the time of the visit. The records contained appropriate recruitment information including proof of identity, application forms with details of previous employment history, references from suitable sources and enhanced Criminal Records Bureau checks.

Both care and staff records were stored appropriately and securely. The service has appropriate arrangements in place for the safe destruction of paperwork when it is appropriate to do so.