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Archived: Care at Home (Wearside) Limited - 13 Grange Terrace

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Inspection report

Date of Inspection: 27 January 2011
Date of Publication: 21 March 2011
Inspection Report published 21 March 2011 PDF

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The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Not met this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

We found that the service does not monitor the quality of care and support in some areas.

User experience

People who use the service were asked how they feel about it and the staff who look after them. Their comments include “ they tailor care around my needs", "they involve me and know what my needs are", and "they really look after me".

A relative was positive about the service and said the staff were "good" and "kind".

Other evidence

During our review of this service we found that it has some processes and information to show that it meets this outcome. The service completes customer satisfaction surveys and a compliance database.

The most recent customer survey completed in December 2010 shows that 72. 62% of people who use the service were very satisfied with the care they receive, and 27.35% were quite satisfied.

During our visit, we examined the care records of four people who use the service. The records showed that a range of assessments, including risk assessments were completed to reflect people's current needs.

However, information provided by the service shows that audits of care plans, medication charts and risk assessments have not been completed. Only a small number of service user reviews have been completed.