You are here

Archived: Care at Home (Wearside) Limited - 13 Grange Terrace

All reports

Inspection report

Date of Inspection: 27 January 2011
Date of Publication: 21 March 2011
Inspection Report published 21 March 2011 PDF

Contents menu

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

We found that most staff have completed some mandatory training relevant to their roles. However, there are gaps in staff training in the areas of infection control, food hygiene, first aid, Mental Capacity Act and Deprivation of Liberty. There was no evidence to show that staff have had training in dementia care, which would help meet the needs of the people who use the service.

User experience

People who use the service were asked how they feel about it and the staff who look after them. Their comments include “ they tailor care around my needs", "they involve me and know what my needs are", and "they really look after me".

A relative was positive about the service and said the staff were "good" and "kind".

Other evidence

The service told us that they provide staff with training, supervision and appraisals.

During our visit to the service, we examined a sample of staff training records. The records contained details of training that had been undertaken and certificates that have been awarded. Courses provided in the last year included induction for new staff, and training in safeguarding, fire awareness, medication and moving and handling. Information provided by the service did show some gaps in staff training. These were in the areas of infection control, food hygiene, first aid, Mental Capacity Act and Deprivation of Liberty. There was no evidence to show that staff have had training in dementia.

Information provided by the service showed that 88.73% of staff have had an annual appraisal and 94.36% of staff have had formal supervisions.