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Archived: Care at Home (Wearside) Limited - 13 Grange Terrace

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Inspection report

Date of Inspection: 27 January 2011
Date of Publication: 21 March 2011
Inspection Report published 21 March 2011 PDF

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People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

Our judgement

We found that the service has effective recruitment procedures and checks in place.

User experience

People who use the service were asked how they feel about it and the staff who look after them. Their comments include “ they tailor care around my needs", "they involve me and know what my needs are", and "they really look after me".

A relative was positive about the service and said the staff were "good" and "kind".

Other evidence

The service told us that they have recruitment procedures and checks in place to ensure staff are of good character with appropriate qualifications, skills and experience. The service completes checks, in the form of a compliance database, to ensure that this happens.

During our visit to the service, we examined a random sample of staff files. The records contained necessary recruitment information including proof of identity, application forms with details of previous employment history, references from suitable sources, contracts of employment, and enhanced Criminal Records Bureau checks. The service has procedures to follow in relation to completing a risk assessment when a Criminal Records Bureau check shows police convictions. During our review of staff files we observed that one such risk assessment had been completed appropriately and correctly.

At the time of our visit the service was not using agency staff.