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Archived: Care at Home (Wearside) Limited - 13 Grange Terrace

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Inspection report

Date of Inspection: 27 January 2011
Date of Publication: 21 March 2011
Inspection Report published 21 March 2011 PDF

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People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Meeting this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

Our judgement

We found that the service ensures that people who work in the office are safe and that any risks are identified.

User experience

People who use the service were asked how they feel about it and the staff who look after them. Their comments include “ they tailor care around my needs", "they involve me and know what my needs are", and "they really look after me".

A relative was positive about the service and said the staff were "good" and "kind".

Other evidence

The service told us that their office complies with relevant legislation such as the Health and Safety at Work Act. The office has a landlord who ensures that regular maintenance inspections such as electrical appliances and fire safety equipment are carried out. Health and safety risk assessments and a planned preventative maintenance programme is in place.

During our visit to the office we found that it was in a good state of repair and decoration. It is accessible via an intercom system and all rooms have either keypad entry or kept locked when unattended to ensure the safety and security of the people who work there.

There was evidence to show that electrical appliances and fire safety equipment have been regularly tested and maintained.