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Archived: Care at Home (Wearside) Limited - 13 Grange Terrace

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Inspection report

Date of Inspection: 27 January 2011
Date of Publication: 21 March 2011
Inspection Report published 21 March 2011 PDF

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People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

We found that people using the service were treated with respect by staff and offered choices about their support.

User experience

People who use the service were asked how they feel about it and the staff who look after them. Their comments include “ they tailor care around my needs", "they involve me and know what my needs are", and "they really look after me".

A relative was positive about the service and said the staff were "good" and "kind".

Other evidence

The service told us that people who use the service and their relatives are involved in decisions about their care, kept informed and are treated with dignity and respect. The service completes staff observations and surveys involving people who use the service and their relatives to ensure that this happens.

We reviewed the results of these surveys. They show people who use the service and their relatives are kept informed about their care and treated with respect. A survey completed in December 2010 shows that 95.90% of people who use the service said they were always treated with respect.

During our visit to the service we observed four care records of people who use the service. We found that care plans included details of personal preferences and recording about how to maintain the individual’s dignity.