The Care Quality Commission
  • Care Home
  • Care home

Archived: Shakti Nursing Home

11 Forty Lane, Wembley, Middlesex, HA9 9EA (020) 8904 7220

Provided and run by:
Mrs U Chudasama

All Inspections

20 January 2014

During an inspection looking at part of the service

We spoke with nine people who used the service, and two relatives. As many of the people who used this service spoke English as a second language, we engaged an interpreter to assist us to understand. People told us they were generally happy with the care and support they received. One person said "I really like it here. There are so many people to talk to and the staff make sure I have everything I need. I don't want for anything". Another person said "I'm very happy here". A relative we spoke with told us "All of the carers are very supportive".

During our visit we checked to make sure that concerns we had noted when we visited on 19 August 2013 had been addressed. We found that people were asked for their consent prior to support being provided, and that forms indicating people's wishes regarding resuscitation had been completed clearly and appropriately.

We saw that care plans had been updated and reviewed, and that records showed that people received care according to their assessed needs.

We found that there were enough staff available to attend to people's needs in a timely manner, and that staff were generally engaging people in a range of activities.

19 August 2013

During a routine inspection

During our visit we spoke with eight people who used the service, and three relatives. People told us they were generally happy with the service they received, but felt there were some areas that could be improved. One person said "There are no activities, however I am treated with respect and dignity, and the staff care about my welfare'. Another person told us 'The staff are very nice, they look after me quite well. My relative visits every day and assists me with walking'. Three other people also told us their relatives helped with daily support.

We found that government guidelines weren't always followed for obtaining consent to care and treatment, and that care was not always delivered according to people's care plans. The care we observed and that people told us about was caring and compassionate, but not always person-centred.

We saw that staff were experienced and qualified, and that appropriate pre-employment checks were made. However, we found that there weren't enough staff available to meet people's needs, and ensure their safety, in a timely manner.

We saw that the service was provided in safe, suitable premises, and that government guidelines for cleanliness and infection control were followed. We found that the provider took suitable steps to improve the service through quality monitoring.

26 July 2012

During a themed inspection looking at Dignity and Nutrition

People told us what it was like to live in this home and described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether older people living in care homes are treated with dignity and respect and whether their nutritional needs are met.

The inspection team was led by a Care Quality Commission (CQC) inspector joined by an

Expert by Experience; people who have experience of using services and who can provide that perspective.

People who use the service told us that staff were kind and respected their privacy and

promoted their independence.

People told us staff understood their needs and provided them with the care and support they needed in the way that they wanted. They told us their religious and cultural needs were met by the home, and staff spoke with them in the language that they understood.

People's comments about their experience of living in Shakti Nursing Home included, 'I choose the clothes I want to wear', staff "try very hard" and staff work "to the best of their ability".

People told us that they had sufficient and suitable food and drink which met their dietary needs and preferences. People's comments and description of the meals included, "I like the food" or "I can choose what I want to eat".

The home had effective systems in place to ensure that people were protected from

abuse. They received the nutrition and health care they needed. People's records were

stored securely.

26 August 2011

During an inspection in response to concerns

We observed people using the service using the Short Observational Framework for Inspectors (SOFI) tool. We observed three people using the service over one hour and recorded our observations every five minutes. We felt that interactions between staff and people using the service were positive and people were generally involved in tasks. People's moods were generally good. People using the service appeared relaxed in the presence of staff.

Staff referred to people using the service as "Papa" and "Mama", which is sign of respect in the Asian culture when addressing older people.

People using the service spoken with told us that they were satisfied with the care and treatment provided at Shakti Nursing Home (NH). One comment made by a person. "I am very happy here, everything is good about the home".

People using the service told us that they liked the food and the food was meeting the cultural and religious needs.

People using the service spoken with raised no concerns about their safety, visitors confirmed that they felt that their relatives lived in a safe place. One comment made by one of the relatives spoken with included, "my relative is very safe here and staff looks after the relative very well".

We asked people using the service if staff were available in sufficient numbers. People using the service confirmed that there were enough staff on duty and while they had to wait at busy periods, overall staff were available if required.