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Inspection report

Date of Inspection: 25 February 2014
Date of Publication: 25 March 2014
Inspection Report published 25 March 2014 PDF | 81.94 KB


Inspection carried out on 25 February 2014

During a routine inspection

Prospect Hospice provides dedicated end of life care and specialist palliative care services to people living in the Swindon and North East Wiltshire. At this inspection visit we looked at the in-patient services and day services. These are situated within the hospice.

The hospice was currently undergoing a programme of refurbishment to provide two lodges which families could access during their relatives stay.

People came to the in-patient unit and day services for a variety of reasons. This could be to help them with symptoms that they may have found difficult to manage. This could include sickness, pain or breathlessness. People could also access support with their emotional needs or for their family if required. We spoke with people who received a service from the hospice who told us they were happy with the quality of care and treatment provided. We were told the staff were friendly, respectful and professional.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Staff we spoke with explained that they would always seek permission before undertaking any tasks. They said they respected people’s right to refuse care if ‘they didn’t feel up to it’ but would always check if they required support later.

We found clinical and non-clinical areas were clean and tidy and free from odours. Patients we spoke with and their relatives said they had no concerns about hygiene standards within the hospice. There was personal protective equipment, such as gloves and aprons available for the use of staff.

Policies and procedures that were followed by staff promoted the safe obtaining, storage administration and disposal of people’s medicines.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. Staff we spoke with told us they felt supported and could raise any concerns. They said that managers had an ‘open door’ policy which meant that they could seek guidance and support as needed.