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Inspection report

Date of Inspection: 28 January 2013
Date of Publication: 16 February 2013
Inspection Report published 16 February 2013 PDF | 85.47 KB


Inspection carried out on 28 January 2013

During a routine inspection

We met with six service users; four visitors and five staff. All of the service users and their visitors were unanimous in their praise of the quality of care they received and the way that staff cared for them.

One person said that their care was "spot on" and that staff were "fantastic". Another person said that "nothing was too much trouble" for the staff.

Service users and their visitors told us that they felt involved in their care and that they were provided with information to enable them to make informed decisions and choices.

We saw that staff from all disciplines took pride in their work and noted that the hospice was clean; welcoming and well maintained. Service users told us that their rooms were cleaned daily. We saw catering staff offering choices to people and we were told that their meals were "beautifully presented" and also of a high quality.

People receiving care told us they felt that staff treated them with respect and kindness and we observed staff talking to people in a friendly and professional way. One of the service users was having some banter with one of the staff and that demonstrated that staff had been able to engage with people and build up a rapport with them.

People told us that they felt safe within the hospice and staff told us that they were able to identify and discuss any concerns they had in relation to safeguarding.

We saw that there were effective systems in place to evaluate care and treatment.