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Inspection report

Date of Inspection: 29 December 2011
Date of Publication: 6 February 2012
Inspection Report published 6 February 2012 PDF | 53.57 KB

Overview

Inspection carried out on 29 December 2011

During a routine inspection

A person who was using the hospice for the first time told us they had been reluctant to go there but that the experience was positive. They told us their ”health had improved due to the confidence they had in the service”. They said it had been a "marvellous experience".

The person told us how the hospice had been instrumental in arranging for specialist furniture to assist them when they returned home and how this had meant they were able to return home for Christmas.

Another person said that the hospice staff had helped resolve issues with their diet and that this had an overall effect on their well being. We saw that there were choices available for lunch and people told us how they had been given other options.

People said they were admitted for pain management and treatment was successful.

We saw the accommodation and how spacious the rooms were. One of the people told us how staff had arranged for their spouse to stay in their room overnight.

People told us about the welfare benefits advice they had been given and how this was very much appreciated.

Both of the people we spoke with told us they would return to the hospice whenever they needed.

A member of staff told us they “liked being able to give so much” they said they “liked contact with people and saw many positives in their work including seeing people achieve their goals”. They also told us they had learnt so much from the dignity and respect shown to people”. Another staff member said they felt supported by their colleagues and the management and was confident that if they needed help they would receive it. A further member of staff told us about completing statutory training and attending various study days recently.

Relatives told us how they intended to “give something back to the hospice” by fundraising or volunteering.