9 January 2015
During a routine inspection
This inspection took place on 9 January 2015. The inspection was announced, which meant the provider knew we would be visiting. This was because we wanted to make sure the provider, or someone who could act on their behalf, would be available to support the inspection.
Cultural Dignity ‘n’ Care provides care and support to people in their own homes. The provider managed the day to day running of the agency. This was the first inspection of Cultural Dignity ‘n’ Care at this location. The agency had previously been based at another location nearby.
People told us they felt safe when staff visited them and provided their care. A range of checks were carried out on staff to confirm they were suitable for the work. However the recruitment process was not thorough enough to ensure people were always well protected.
Assessments had been undertaken to identify risks to people when care was provided. Staff had received training and guidance which helped to ensure people were protected from abuse.
People had individual plans which set out the care and support they had agreed to receive. People’s rights were protected because staff understood their responsibilities in relation to the Mental Capacity Act 2005.
Staff had got to know people well and did what was expected when they visited. One person commented that staff had "Adapted to my ways very well." We were also told that staff "Stay for the right amount of time." People told us the staff were caring. They said the staff were friendly and respected their dignity and culture. One person commented "They try and fit the service to the person, rather than the other way round." The provider was described as being "At the end of the phone" if people had any concerns. There were arrangements in place for obtaining people's feedback about the service. Staff told us they felt supported in their work and were kept up to date with any developments.
We found one breach of the regulations during our inspection. You can see what action we told the provider to take at the back of the full version of the report.