• Care Home
  • Care home

Archived: Rockleaze Residential Home

56 Lower Hanham Road, Hanham, Bristol, BS15 8QP (0117) 967 3395

Provided and run by:
J Short

All Inspections

22 April 2014

During a routine inspection

The purpose of this inspection was to find out five key questions. Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, seeking experience and views from people who used the service and the staff supporting them and from looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

The home had policies and procedures in relation to the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. No applications had needed to be submitted this year. The manager and team leader had been trained to understand when an application should be made, and how to submit one.

There were effective systems in place where people did not have capacity and best interest decisions were made through a multi-agency approach. All staff understood this and why this was important to people they supported.

The service was clean and hygienic. Appropriate guidance, equipment and facilities were in place for staff so that people were safe and protected from the risks associated with cross infection.

Is the service effective?

People's health and welfare was protected and promoted because the service sought expertise and support from other health and social care services that people required in order to meet their needs effectively.

People received appropriate care and support because there were effective systems in place to assess, plan, implement, monitor and evaluate people's needs. People were involved throughout these processes. This ensured their needs were clearly identified and the support they received was meaningful and person centred.

Is the service caring?

Staff had a good awareness of individuals' needs and treated people in a warm and respectful manner. We saw people were receiving care and support in a sensitive way during our visit.

The manager, team leader and staff were knowledgeable about people's lives before they moved into the home. Every effort was made to enhance this knowledge so that their life experiences remained meaningful.

There was a constant interaction between staff and people in the home; everyone was relaxed, happy and comfortable in each other's company. People were positive about their experiences.

Is the service responsive?

Systems were in place to make sure that the manager and staff learnt from significant events including accidents and incidents. Audits helped determine why a particular incident may have happened and what further action was required to help prevent reoccurrence.

People using the service and their relatives completed surveys each year. We saw from previous surveys that where shortfalls or concerns were raised these were addressed promptly. It was noted that this had been overlooked in 2013 and that surveys had not been sent.

The service had responded promptly and effectively to non-compliance that we had identified at the inspection of September 2013.

Is the service well-led?

The manager, team leader and staff continued to look at the needs of people who used the service and ways to improve these for people. Because it was a small home with a small staff team, people's views and preferences were sought on a daily basis.

The manager had systems in place to assess and monitor that staff had suitable competency, knowledge and skills through effective training and mentoring. Staff were motivated, caring, trained and supported in order to support people effectively.

25 September 2013

During a routine inspection

During our visit we met with the manager of the home, the care supervisor and three care workers. We spoke with three people who lived in the home and observed other people as they went about their daily routines.

We found that people looked well cared for, were very friendly and were interested in why we were visiting. People were happy to share their experiences and presented a wholly positive view of their home. People told us that they saw their GP, opticians and were supported to go to hospital appointments as they needed. Everyone said how much they liked the staff.

One person told us they used a wheelchair when they went outside but did not need to when they were in the home. We saw that the equipment, such as wheelchairs or walking frames, was clean and fit for purpose. People told us they did not have any complaints and this was confirmed by staff and the manager. Care staff told us they really enjoyed working at the home.

We found that the home was clean in communal areas; however there were some areas which were overly dusty. We found that the provider did not have an adequate cleaning schedule in place which allowed them to monitor and audit the standard of the cleanliness within the home.

The furnishing and decor of the home were age appropriate to the people who lived there. One person told us, "Yes, the decoration is ok". We found that some repairs in the home had not been done and the provider did not have a suitable maintenance plan in place.

27 January 2013

During a routine inspection

People who spoke with us were able to discuss their life at the home and what they enjoyed about living there.

People said that they appreciate having their own rooms, and being able to choose how they are decorated. One person told us "I have everything I want in my room."

People told us that they made decisions about what they did during the evening. One person told us "we can choose what we do. I like to watch the bowling on the television."

A staff member told us there was sufficient staff on duty to enable them to spend individual time with people and complete their daily tasks. We looked at three peoples care files and saw the level of staffing at the home was dependant upon people's assessed needs.

We saw on the care files that the views of relatives, social workers and health professionals and people who used the service were sought in the provision of care. We saw that visiting professionals completed questionnaires about the service. A staff member told us 'we always ask people to tell us about our service so we improve in any way we can.'